My husband, myself, and our 17 year old wanted to try SCUBA in some cenotes on our recent trip to Playa del Carmen and I reached out to Liz at Jaguar Divers on WhatsApp. It had been two years since our last dive (and we only had 15 dives… More total) so she said that we would need to do a refresher and gave us a few options for the refresher. Honestly, I might not have asked for a refresher but I was relieved she required it and thought it was a great idea. She was also helpful in suggesting which cenote to visit on our second day before I booked. Booking was easy and Liz was patient with my questions. I paid through Wise, which is legit and safe (I had never heard of it before). Both days it was just our family and Liz. She did a great job getting us reoriented with SCUBA and I was able to stay relaxed and really enjoy the dives. Chac Mool was incredible, probably my favorite dives ever and we have dove on two Hawaii islands and Costa Rica! I would not hesitate to recommend Jaguar Divers, especially to those kind of new to SCUBA.
I had an awesome visit on July 11, 2026. On thing I loved about this company before even getting there was the communication on WhatsApp. It was clear , efficient, and quick!!! This is sometimes difficult for dive companies, as they are… More busy diving !!!! So, I think this speaks volumes to their professionalism. I only had one day to dive and they took us to Chac mool to do two dives. It was STUNNING. I love diving reefs but there is something quite whimsical about a dive master helping you and your dive buddy float through millions of years of history. Seeing the halocline, feeling the halocline, it’s unreal. It was quiet and peaceful unlike large dive groups can be on the reefs. I have about 50 ish dives logged , so I’m not the most experienced. However, I felt completely safe and at ease with Liz. She did a proper weight check and even offered an extra mask for my partner to borrow since his was fogging up. The other dive master went the extra mile and even treated my partner’s mask while we dove so it would be ready for the next trip. After the first dive, Liz and the other dive master offered tips that really helped manage the changes in buoyancy. I still have a lot to learn , but it’s great that I could learn and grow a tad while also enjoying the most magical place !!! Thanks guys !!!
Highlights:
- great communication
- whimsical location , very unique, unreal
- knowledgeable, kind, and professional staff
NOTE: *not associated with Jaguar Divers*:
You can’t bring a GoPro or a camera. If you want pictures, you can buy them from Ivan (60 USD for 1 diver, 100 USD for 2 divers) However, I could not get the shots Ivan got of my partner and I… not with the constant buoyancy changes, my GoPro4, or my skillset. I recommend having him send you a dropbox link on whatsapp since his email
sometimes get blocked as spam.
Liz, I don’t know how you manage to respond to messages so quickly every single time, but it truly reflects your professionalism, dedication, and commitment to your work. I had many questions before my dives, and Liz answered every one… More of them patiently and thoroughly.
I did two cenote cavern dives with Nico, and he was an awesome guide—highly professional, knowledgeable, and genuinely friendly.
I have more than 200 logged dives and am an SSI Divemaster Pro ID: 108702, so I really appreciate diving with people who pay close attention to every detail. Nico not only has excellent knowledge of cave and cavern diving, but he is also constantly aware of everything happening underwater and keeps a close eye on every diver in his group, making the dives feel both safe and enjoyable.
I highly recommend this team for open-water cenote dives, cavern dives, and cave dives. I had an excellent experience with them from start to finish, and I would gladly dive with them again.
